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FAQs

When will my order ship?

Ready-to-Ship items will ship within 1-5 business days.  Made to order items will ship within 1-4 weeks (unless specified otherwise). You will receive an email tracking notification once your order is on its way.

 

Custom & Personalized Orders

Custom orders are always welcome! I would LOVE to work with you to design a piece that is perfect for you. Simply message me & we'll design something together.

 

Shipping

All items are shipped via USPS. Once your item has been shipped, you will receive an email with a tracking number. We cannot be responsible for wrong addresses that are provided to us. Please make sure to check your address and update it as needed. 

 

Problems with an order

I appreciate your business and will do whatever I can to make everything right. If you are unhappy with your purchase for some reason, please contact me. I will be happy to work with you.

 

Conditions of Exchanges/Returns
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
  • Rush fees 
  • Deposits
Copper Earrings for Sensitive Ears?

Don't let sensitive ears discourage you from copper earrings. Personally, I have sensitive ears so I understand your concerns.

Most earring listings have an option where you can choose between copper ear wires or copper colored, niobium ear wires. Niobium is a safe metal for sensitive ears.

If the earring listing doesn't have that option, please feel free to message me so I can accommodate you!

 

Will copper turn my skin green?

All copper designs are clear coated. This provides a barrier between your skin and the copper so your skin will not react and turn a greenish color (a natural occurrence for some people based on their body's pH level). The coating also delays tarnish.

See Care Instructions for what to do when the coating wears off. How soon it will wear off depends on your body's pH and how often your jewelry comes into contact with water.

 

Copper Care instructions

As with most jewelry, take your jewelry off before showering, swimming, or sleeping.

For longest lasting shine, store your copper pieces in a plastic bag when you aren't wearing them.

When your copper begins to tarnish, use a polishing cloth or steel wool to bring back the shine.

If you desire, after polishing the copper, you can apply a jewelers wax or clear nail polish to the part of the copper that touches your skin. This will delay the tarnishing process.

 

Can any of the copper rings (including custom) be changed to a different metal?

Absolutely! First of all, I don't recommend taking your ring made by me to a local jeweler as it is possible they will mess it up to a point that I may not be able to fix it. If you purchase a copper piece, whether custom or non-custom, and you decide you would like a different metal finish of silver or 14k gold, please contact me. There will be an additional, but affordable, fee and all you will have to do is send the ring back to me, and I'll take care of the rest for you. Reasons you may want to consider this option are if you find that copper turns your skin green and that is bothersome to you or if you simply would like a change. Opal & Turquoise jewelry currently aren't eligible for having a metal change.

Can custom rings be resized?

The metal building process that I use for my rings makes it extremely difficult to change the size of the ring once started & finished.

For all custom orders, I highly recommend getting sized at a local jeweler for free or purchasing a "US Size Stainless Steel Finger Sizer Measuring Ring Tool" on Amazon for $5-$7 so you can get an accurate size for your finger.

If the case arises where you do need your ring resized once finished, I don't recommend taking it to a local jeweler as there'd be a risk they'd mess it up & not assume responsibility. I am able to make the ring bigger by approximately 1/4 of a size or smaller by approximately 1/4 - 1/2 of a size. Sizing down will mean that thicker metal will be around the gems & the band. The cost will vary case by case.

 

Can non-custom rings be resized?

For non-custom ring orders, it wouldn't hurt to make sure your ring size is accurate (using the tips above), but it isn't as essential as I am able to do exchanges for a different size on non-custom orders. The only cost involved would be the return shipping on the original ring & the shipping cost for the new ring.

 

Nickel Allergy Concerns

All of my copper jewelry is solid copper and is nickel-free. Most of my silver designs are nickel-free as well. Check in the description of each item to confirm if a particular item is in fact nickel-free.

My Rose Gold, Gold, & Rhodium Silver designs require a nickel preplate for durability and shine. The nickel is beneath the Rose Gold, Gold, & Rhodium silver so it will not touch your skin (unless over time your jewelry wears, the nickel *may* come to the surface). If you have any concerns with nickel, please let me know in your order notes at checkout (or via my contact page) so I can discuss options such as nickel-free Fine Silver with you.


Birthstone List:

January - Garnet
February - Amethyst
March - Aquamarine
April - Herkimer Diamond
May - Emerald
June - Moonstone
July - Ruby
August - Peridot
September - Sapphire
October - Tourmaline
November - Citrine
December - Tanzanite

 

Gold/Rose Gold/Silver Care Instructions

If needed, clean with warm soapy water & a clean cloth. Avoid jewelry cleaners (including cloths) & antibacterial soaps as the harsh chemicals may harm the finish on the jewelry. Store like items together (don't mix silver & gold/rose gold as the different metals may cause each other to tarnish or fade colors). I like to wear my pieces 24/7 and they have held up very well, therefore I recommend wearing the jewelry all the time you feel comfortable. Worst case, as with most jewelry, over time if it ends up showing wear, just send it back to me and I can re-finish it cheaply for you!